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Frequently

Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, prophylactic and easy way to send money straight between well-nigh any bank accounts in the U.S., typically within minutesone. With merely an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bankii.

WHO CAN I Ship Coin TO WITHZELLE?

You tin send money to friends, family and others you trust2. Since coin is sent directly from your bank account to another person'due south bank account within minutesane, information technology's of import to only send money to people you trust, and always ensure you've used the right email address or U.S. mobile number.

HOW DO I USEZELLE?

You can ship, request, or receive money withZelle. To become started, log into your online banking or mobile app and select "Send Money with Zelle®". Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, have terms and conditions, and you're ready to start sending and receiving withZelle. To send money usingZelle, just select someone from your mobile device's contacts (or add together a trusted recipient's email address or U.S. mobile telephone number), add the amount yous'd like to send and an optional note, review, then hit "Ship." In most cases, the money is available to your recipient in minutes1. To asking money usingZelle, choose "Asking," select the private(s) from whom you'd like to asking money, enter the amount you lot'd like to request, include an optional note, review and hit "Request"iii. To receive money, just share your enrolled electronic mail accost or U.Due south. mobile telephone number with a friend and ask them to ship you money withZelle.

SOMEONE SENT ME Money WITHZELLE, HOW Exercise I RECEIVE IT?

If you lot have already enrolled withZelle, you do non need to accept any further action. The money will move directly into your depository financial institution account, typically inside minutes1. If you lot have not notwithstanding enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification yous received via e-mail or text message.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll withZelle using that email address or U.S. mobile number to ensure you receive your money.

WHAT TYPES OF PAYMENTS Tin I MAKE WITHZELLE?

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbortwo. Since money is sent straight from your bank account to another person'southward bank business relationship inside minutesane,Zelle should just be used to transport coin to friends, family and others you trust. Neither The Milford Bank nor Zelle offer a protection plan for whatsoever authorized payments fabricated withZelle – for instance, if y'all do non receive the detail you lot paid for or the particular is not as described or every bit you expected.

HOW Practice I GET STARTED?

Information technology's easy –Zelle is already bachelor within your mobile banking app and online banking! Cheque our app or sign-in online and follow a few simple steps to enroll withZelle today.

WHAT IF I Desire TO Send MONEY TO SOMEONE WHOSE BANK DOESN'T OfferingZELLE?

You can find a total list of participating banks and credit unions live withZelle here. If your recipient'southward financial establishment isn't on the listing, don't worry! The listing of participating fiscal institutions is always growing, and your recipient can even so utilizeZelle by downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient will enter their bones contact data, an email accost and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.Southward. territories).Zelle does not have debit cards associated with international eolith accounts or whatsoever credit cards.

HOW DOESZELLE Work?

When you enroll withZelle through your online cyberbanking account or mobile app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared withZelle (no sensitive account details are shared). When someone sends money to your enrolled electronic mail address or U.S. mobile number,Zelle looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank business relationship, all while keeping your sensitive account details individual.

CAN I USEZELLE INTERNATIONALLY?

In order to useZelle, the sender and recipient's bank accounts must be based in the U.S.

CAN I CANCEL A PAYMENT?

You can simply cancel a payment if the person you sent coin to hasn't yet enrolled withZelle. To check whether the payment is nevertheless pending considering the recipient hasn't even so enrolled, you can go to your activeness page, choose the payment y'all desire to cancel, and then select "Cancel This Payment." If the person you sent money to has already enrolled withZelle, the money is sent directly to their bank account and cannot be canceled. This is why it's of import to only transport money to people you trust, and always ensure you've used the right email accost or U.S. mobile number when sending money. If you sent money to the wrong person, we recommend contacting the recipient and requesting the coin back. If you aren't able to get your money dorsum, please contact your financial institution'southward customer service.

HOW LONG DOES Information technology Accept TO RECEIVE MONEY WITHZELLE?

Money sent withZelle is typically available to an enrolled recipient inside minutes1. If yous send money to someone who isn't enrolled withZelle, they will receive a notification prompting them to enroll. After enrollment, the coin will move directly to your recipient's business relationship, typically inside minutes1. If your payment is pending, we recommend confirming that the person you sent money to has enrolled withZelle and that you entered the correct email address or U.S. mobile phone number. If you're waiting to receive coin, you should check to see if you lot've received a payment notification via e-mail or text bulletin. If you haven't received a payment notification, we recommend post-obit upwardly with the sender to confirm they entered the correct electronic mail accost or U.S. mobile telephone number. Notwithstanding having trouble? Please contact your financial institution's customer service.

WILL THE PERSON I Transport Money TO BE NOTIFIED?

Yeah! They will receive a notification via electronic mail or text message.

IS MY INFORMATION SECURE?

Keeping your money and information safe is a top priority. When you utilizeZelle inside our mobile app or online banking, your information is protected with the same technology we apply to keep your bank business relationship safe.

I'Thou UNSURE ABOUT USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I Exercise?

If you don't know the person, or aren't sure yous volition get what you paid for (for example, items bought from an online bidding or sales site), you should non employZelle for these types of transactions. These transactions are potentially high risk (just like sending greenbacks to a person y'all don't know is high adventure). Neither The Milford Banking company nor Zelle for whatever authorized payments made withZelle – for example, if you do not receive the item you lot paid for or the item is not as described or as you expected.

WHAT IF I GET AN ERROR MESSAGE WHEN I Endeavor TO ENROLL AN Email Accost OR U.S. MOBILE NUMBER?

Your email address or U.Southward. mobile phone number may already be enrolled withZelle at another bank or credit union. Call our customer support team and inquire them to motion your email accost or U.S. mobile phone number to your financial institution so you tin can utilize it forZelle. Once customer support moves your email accost or U.S. mobile phone number, it will be continued to your bank business relationship so you can start sending and receiving money withZelle through your fiscal institution's mobile banking app and online banking. Please telephone call your financial establishment's customer service for help.

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App shop is a service mark of Apple tree Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details. Apple and the Apple tree logo are trademarks of Apple tree Inc, registered in the U.South. and other countries. Zelle and the Zelle related marks are wholly owned by Early Alert Services, LLC and are used herein under license.

ane Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.South. to use Zelle.

3 In order to transport payment requests or divide payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.

iv Mobile carrier fees may apply.